ASSESSMENT METHODOLOGY

Initial Survey

  • Management and employees
  • Confidential

Organisational Analysis / Data Review

  • Review of current systems
  • Organisational structure
  • Procedures and other related areas

Interviews and Employee Discussions

  • Individual,structured management interviews
  • Focus groups
  • Informal conversations

Fieldwork and Observation

  • Work Process
  • Rework issues
  • Operating issues
  • Effectiveness of Implementation

7 Step Problem Solving Methodology :

  • Define the Problem
  • Go see and assess the problem
  • Identify Root Causes
  • Propose Improvements
  • Build and Execute Plan
  • Validate and Sustain results
  • What did we learn; what do we do next?

Work Process Perspective :

  • Document "As-Is" work process
  • Review of Shop layout / work flows
  • What are the key work process issues for each {pain points}
  • Inspections
  • Pump Traveler
  • Quality Inspection check lists
  • Resources perspective
  • Use of sub-contractor services
  • Effectiveness, Efficiency, Quality Measures

Leadership Perspective :


Key KPI for leadership

Performance Vs. Goals

Key Customer Expectations

Speed of service, Quality of Service, Repair Costs Optimization

Organization Chart

Staffing Levels